Our customers' satisfaction is our priority. However, if the product received has defects or damage, you can request a replacement or refund according to the methods indicated below.

1. Damaged or defective products

If the product is damaged, defective, or not in conformity with the order upon delivery, the customer must report it within 14 days of receipt of the order, by sending an e-mail to our Customer Service at [insert customer service email] with:

• Order number;

• Photo of the damaged or non-compliant product;

• Brief description of the problem encountered.

After verification, we will provide instructions for returning or replacing the product at no additional cost.

2. Refund or replacement timelines

Once the return has been received and checked, we will proceed with a full refund or the shipment of a new product within 10 working days.

3. Products not subject to return

For hygienic and health reasons, it is not possible to return opened or used products, including nail polish, gels, cosmetic accessories, or lamps, except in cases of manufacturing defects or damage upon arrival.

4. Right of withdrawal

Pursuant to Legislative Decree 206/2005 (Consumer Code), the customer may exercise the right of withdrawal within 14 days of product delivery, provided that:

• The product is intact, unused, and sealed;

• It is returned in its original packaging.

Return shipping costs, in this case, are borne by the customer.

To exercise the right of withdrawal, it is necessary to send written communication via e-mail to [insert customer service email] stating the order number and the intention to withdraw.

5. Contacts

For any information or assistance request, contact us at:
📩 [insert customer service email]
📞 [insert phone number, if available]